Tuesday, 11 December 2012 22:44

Certificate IV in Business / Frontline Management - September

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16-20 Sept 13 + 23-27 Sept 13 (10 days)

Kameleons - Developing Leaders facilitates the Certificate IV in Business / Frontline Management (FLM) in partnership with the REAL Institute. As an accredited course, this qualification will be recognised anywhere in Australia. The Certificate IV in Business / FLM is fantastic broad-based management Certificate that includes units of competence including:

  • Leadership
  • Teamwork
  • Customer Service
  • Time Management
  • Strategic Planning
  • Continuous Improvement
  • Workplace Health & Safety
  • General Management Skills


BSB40212 Certificate IV in Business / BSB40812 Certificate IV in Frontline Management (Combined)

 BSBDIV301A   Work effectively with diversity  
 BSBWOR401A   Establish effective workplace relationships 
 BSBINN301A   Promote innovation in a team environment 
 BSBREL401A   Establish networks 
 BSBWOR404B   Develop work priorities
 BSBCUS401B   Coordinate implementation of customer service strategies 
 BSBCUS402B   Address customer needs 
 BSBCUS403B   Implement customer service standards 
 BSBWHS401A   Implement & monitor WHS policies, procedures and programs to meet legislative requirements 
 BSBWHS406A   Assist in responding to incidents 
 BSBLED401A   Develop teams and individuals
 BSBCMM401A   Make a presentation 
 BSBMGT401A   Show leadership in the workplace 
 BSBMGT405A    Provide personal leadership 

  Promote team effectiveness 


  Manage stress in the workplace


  Design and produce business documents


  Write complex documents


  Produce spreadsheets


  Implement operational plan


  Implement continuous improvement


Future Dates:

October Intensive Course. 14-18 Oct 13 + 21-25 Oct 13 (10 days)

November Intensive Course. 11-15 Oct 13 + 18-22 Oct 13 (10 days)

Each course has a follow up / assessment completion day approximately 8 weeks after the intensive course, with coaching and assistance providing in between.


If you are interested in expanding your skills, developing your business capabilities and have a nationally recognised qualification for doing so, why not give us a call on (03) 0822 6683, 0409 627 270 or email using the link below.

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Read 235691 times Last modified on Tuesday, 27 August 2013 02:07

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