Training Courses

Training Courses (12)

Tuesday, 18 May 2010 02:32

Manage Client Relationships

Written by

istock 000005937538medium - hands upClients are the lifeblood of any business - we can’t survive without them. You could go as far as to say that no matter what industry you work in, you have one primary goal - that is to serve a client.  Internal or external, we must meet a client need to ensure that tasks and functions meet expectations.   Yet many businesses treat their clients as a given - an expected commodity. It is this mentality - particularly in the current environment - that can severely damage a business for years.  

Consider these 7 questions:

  1. What compelling ideas can you bring to your clients?
  2. What 'Core' relationships are you going to focus on developing this year?
  3. Do you build trust your clients?
  4. Are you clear about whom you do and do not want as a client?
  5. What are you going to do this year to ensure that clients call YOU?
  6. Which established clients of yours will you ask for a reference or referral this year?
  7. Can you clearly communicate to clients how you can help them and their businesses GROW?

If you or your team members struggled to answer these questions, perhaps this Business Skills Workshop is for you! Developed in partnership with Marie Farrugia of Time for You (www.timeforyou.com.au), the purpose of this Business Skills Workshop is to provide participants with the skills, tool and behaviours to ensure that they manage client relationship effectively for their own, and their businesses, prosperity.

The key themes for this workshop include:

  • Why Manage Client Relationships?
  • 6 Keys for Client Relationship Management
  • Building Your Personal Networking Tree
  • Enhancing Personal Networking Relationships
  • Best Practice Communication with Clients
  • Understanding your Clients Needs
  • The 4 Steps to Client Development
  • Institutionalising the Growth of Client Relationships
  • The 7 Principles of Dealing with Client Crises
  • Personal Development Requirements to Grow Client Relationships

All topics covered employ the use of case studies, activities, practical examples and experiences of the participants and facilitators to enrich learning and aid knowledge retention. Each participant will leave the workshop with a client development framework to ensure that learning is put into practise.

 

Designed for: Account Managers, Client Relationship / Liaison Managers, Sales Managers and people seeking to excel in a client-facing role.

Duration: 1 day

Booking: To book a Manage Client Relationships workshop for your team members or supervisors, call our helpful and experienced staff on 0409 627 270 or click on the link below.
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Thursday, 19 February 2009 06:55

Embracing Change & Innovation

Written by

lgguiug

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Friday, 11 April 2008 04:31

Presentation Skills

Written by

train_trainer_puzzle

"There are always three speeches, for every one you actually gave.  The one you practiced, the one you gave, and the one you wish you gave."

Dale Carnegie  

 

Consider the following questions:

1. Do you get nervous at the thought of presenting in public?

2. Have you ever been tongue-tied when pitching your ideas?

3. Are you unsure of how to structure a good presentation?

4. Are you sick of 'death by Powerpoint' and want to deliver impact and meaning with your presentation?

 

If you answered Yes to any of the questions above, then this is the Business Skill Workshop for you! Presenting in front of a group is one of the most daunting experiences a leader or manager can undertake, yet it is one of the most commonly used methods of communication in the business world. This course is for everyone who wants to improve their presentation skills.

Participant numbers are usually limited to no more than eight to allow time for individual guidance and help from the experienced Kameleons facilitator. Constructive feedback plays a vital role in achieving the outcomes of this Business Skills Workshop. Feedback is delivered honestly and carefully throughout the multiple presentation sessions, with previous participants sighting this as aspect of the course as a vital tool in developing their confidence, enthusiasm and presentation skill.

By the end of this workshop you will be able to:

  • Use the knowledge and skills required to make a presentation that gets the message across in an interesting and dynamic way  
  • Know how to conquer nerves, capture an audience, and get them on your side.  
  • This course will take you step-by-step through the stages of making successful presentations whether your purpose is to inform, persuade, or win more business.  

 

Course Content  

  • Effective Communication In Presentations
  • The Essentials Of An Effective Presentation
  • Creating The Presentation
  • The Beginning, The Middle & The End
  • Developing Aims & Objectives
  • Idea Generation
  • Strategies To Organize Your Talk
  • The Use Of Questions In Presentations
  • Use Of Visual Aids
  • Preparation Of The Venue
  • Preparing Yourself For The Presentation
  • The Challenging Audience
  • Develop Your Own Style
  • Transfer Of Learning To The Workplace
  • Participant Presentations With Facilitator Feedback

 

Practical work will include: Short presentations from each participant. Pre-course work is mandatory for this training, as there is restricted time to prepare the presentations during the workshop.

Designed for: Anyone required to deliver a presentation or training course to staff that has to deliver impact and meaning.

Duration: 2 day (1.5 days content and preparation, 1/2 day delivery and feedback/evaluation)
Booking: To book a Presentation Skills workshop for your team members or supervisors, call our helpful and experienced staff on 0409 627 270 or click on the link below.
 
 
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Friday, 11 April 2008 03:46

Leading & Adapting to Change

Written by

adapting_change_puzzle“If you don't like something, change it; if you can't change it, change the way you think about it.”

Mary Engelbreit

In the fast-paced world of technology in which we live, change is common place. With all of the change that takes place in our daily lives, we could assume that everyone adapts to change readily and easily. Anyone who has been involved in a change process knows differently! This 1-day workshop provides you with the skills to adapt to changing situations and help your team to do the same.

By the end of this workshop, you will be able to:

  • Identify qualities associated with change readiness
  • Examine your own level of change readiness and plan for further developing your capacity to deal with change 
  • Know how to cope, and help others to cope, with organisational change
  • Describe the four stages of the reaction to change cycle
    • denial
    • resistance
    • adaptation/exploration
    • commitment/involvement 
  • List four common motives for resistance to change and discuss tips for overcoming each 
  • Tips for creating positive change
  • List four keys for generating motivation for change
  • Discuss how to use these motivators to increase the impetus for positive change
  • Help your team develop an attraction to change
  • Plan how you will support the change process in their own department or organisation

 

“Things do not change; we change.”

Henry David Thoreau


Suitable for: Leaders, managers and participants involved in a change process.

Duration: 1 day

Bonus: Book three or more participants on the workshop and we will include a one-hour follow up coaching session free, conducted in-house or via teleconference, to help participants integrate new learning into the workplace and ensure further retention of workshop

Booking: To book a Leading & Adapting to Change workshop for your team members, Managers or workplace, call our helpful and experienced staff on 0409 627 270, or click on the link below.

 

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Chameleon Leader - The Ultimate Change Manager

Friday, 11 April 2008 03:21

Coaching for Success

Written by

alt “You get the best effort from others not by lighting a fire beneath them, but by building a fire within.” 

Bob Nelson


Coaching staff has become one of the most critical elements of competence of any leader / manager. Without committed coaches that recognize and develop people to their full potential in others, businesses will not achieve their  visions and. The ‘Coaching for Success’ workshop will help you bring out the best in your people by supporting you in creating a coaching culture that delivers bottom-line value to your organisation and the individuals working within it.

At the completion of Coaching for Success you will be able to:

  • Explain the role of an effective coach as well as the coaching process
  • Define the qualities and the 5 main activities of an effective coach 
  • Build a coaching foundation 
  • Explain the 5 elements of coaching and the STEER method 
  • Motivate people by identifiying their individual coaching preferences 
  • Walk through the coaching process through active learning 
  • Communicate expectations and goals and evaluate performance 
  • Use appropriate verbal and non-verbal communication methods and effective questioning technique 
  • Conduct face-to-face meetings and debriefs


Designed for: Managers and supervisors required to coach their employees for optimal performance

Duration: 1 day
Booking: To book a Coaching for Success workshop for your team members, supervisors or workplace coaches, call our helpful and experienced staff on 0409 627 270 or click on the link below.
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Thursday, 10 April 2008 15:39

The Leadership Challenge

Written by

team_puzzle“We are all faced with a series of great opportunities brilliantly disguised as impossible situations.”
Charles R. Swindoll


An experiential leadership experience!

Has your team (or members of your team) completed leadership training in the past, but you don’t know where their strengths and weaknesses lie?

This is a common problem in training that can be overcome through Kameleons practical leadership challenges.The Leadership Challenge ensures that new or established leaders can not only talk about leadership, but also back that talk up with positive leadership action.

Using skills, challenges and debriefing techniques developed for (and still used by) aspiring leaders in the Australian Defence Forces, Kameleons leadership challenges provide your leaders with non-physical leadership challenges that bring their skills to the fore. Comprehensive de-briefs are provided for all leaders and activities to tailor indvidual development, or provide management with a clear understanding of what leadership competencies development initiatives should focus on.

 

The Leadership Challenge is about walking the talk, and evaluating participants ability to put leadership and followership in action.

A unique course (or using specific components, an addition to other courses) that provides leaders and managers with vital experience and feedback on their leadership skills and behaviours in a dynamic, fun and challenging environment.

 

Activities include:

Invisible Maze Suspension Bridge
Optimal Mast The Customer Service Mix
Phrasing & Conveying Instructions Spider’s Web
Ballista Blind Lead & Sort
The Marshmallow Challenge

 

Designed for:   Established managers/ leaders looking for specific developmental feedback on performance.

Duration:   1 day

Booking:   To book yourself or your staff on the exciting Leadership Challenge course, call our helpful staff on 0409 627 270 or click on the link below.

 

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Monday, 07 April 2008 23:17

Dealing with Conflict

Written by

alt "Conflict is inevitable in a team ... in fact, to achieve synergistic solutions, a variety of ideas and approaches are needed. These are the ingredients for conflict."
Susan Gerke, IBM, Leadership Development

In any situation where people are required to interact, there is an opportunity for both good and bad conflict. Good conflict generates fresh ideas, builds trust through robust discussion and generates buy-in. Bad conflict disrupts work, creates disharmony for individuals as well as business, and can lead to crisis unless carefully managed. The ‘Dealing with Conflict’ workshop prepares leaders and managers with tools to harness and develop positive conflict as well as recognise and manage negative conflict in a way that resolves problems constructively.

By the end of this workshop you will be able to:

Identify the various factors that impact on the communication process in conflict

  • Explain the part that perception plays in conflict 
  • Explain how being proactive can assist in dealing with conflict situations 
  • Learn to take responsibility for conflict situation 
  • Define what conflict means to you along with the positive and negative consequences of conflict 
  • List some of the clues that a conflict is developing 
  • Identify the various ways we respond to conflict 
  • Discuss 5 conflict management styles 
  • Work through using a collaborative problem solving strategy 
  • Discuss the DESC formula for handling situations assertively 
  • Apply the eight step process for handing angry customers 


Designed for: Leaders and managers

Duration: 1 day

Bonus: Book three or more participants on the workshop and we will include a one-hour follow up coaching session free, conducted in-house or via teleconference, to help participants integrate new learning into the workplace and ensure further retention of workshop

Booking: To book a Dealing with Conflict workshop for your team members, Managers or workplace, call our helpful and experienced staff on 0409 627 270, or click on the link below.

 

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Monday, 07 April 2008 23:15

Planning and Decision Making

Written by

alt

'Good plans shape good decisions. That's why good planning helps to make elusive dreams come true.'

Lester R. Bittel

 

In recent years, it has become apparent that the ability for managers and leaders to make tough decisions is waning. Decisions based on logical assumptions using the best information available is a skill that all managers should master. This course challenges leaders and managers in an experiential environment to make , test and apply decisions with a real team, as well as test the consequences of actions on task, team and individual.

 

By the end of this workshop, you will be able to:

  • Identify current level of effectiveness in problem solving,
  • Identify strategies for more effective problem solving,
  • Implement problem solving strategies for addressing development areas,
  • Explain the types of decision making strategies that we can apply,
  • Apply a model for decision making as a leader,
  • Implement actions plans for making decisions during experiential activities,
  • Implement actions plans during complex activities balancing the needs of task, team and individual, and
  • Apply lessons learnt in experiential activities to workplace scenarios.

 

Suitable for: Leaders, managers and participants involved in a change process.

Duration: 1 day

Booking: To book a Planning & Decision Making workshop for your team members, Managers or workplace, call our helpful and experienced staff on 0409 627 270 or click on the link below.

Bonus! Book three or more participants on the workshop and we will include a one-hour follow up coaching session free, conducted in-house or via teleconference, to help participants integrate new learning into the workplace and ensure further retention of workshop. 

 

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Monday, 07 April 2008 23:14

Train the Trainer

Written by

altDoes the  thought of presenting a training session to peers or senior managers fill you with dread?

Do you want to do more than just flick through a Powerpoint presentation? Wonder how you can make your presentation more dynamic and get people interested and engaged? Presenting your ideas in front of others doesn’t need to be so difficult! This highly interactive training course (in either 2 or 3-day format) is designed to prepare you for the design, delivery and evaluation of a training session of your choice. Tailored developmental feedback and opportunities to workshop live presentations ensure that you by the end of this course you will grow in competence and confidence when delivering presentations.

 

By the end of this 2-day course, you will be able to:

  • Apply adult learning principles to the development of a learning plan,
  • Prepare a learning plan,
  • Adapt learning plans to meet learner needs and the learning context,
  • Prepare learning resources that aid training,
  • Display effective instructional attributes when facilitating,
  • Deliver and facilitate a training session, and
  • Evaluate the effectiveness of a training session.

 

Suitable for: Anyone required to design or deliver a presentation or training course in front of others.

Duration: 2 days

Bonus: Book three or more participants on the workshop and we will include a one-hour follow up coaching session free, conducted in-house or via teleconference, to help participants integrate new learning into the workplace and ensure further retention of workshop.

Booking: To book a 2-day Train the Trainer workshop for your team members, Managers or workplace, call our helpful and experienced staff on 0409 627 270 or click on the link below.

 

more_info request_pdf

Related Articles

What Makes a Rock Star Trainer?

Tuesday, 18 March 2008 01:57

Building Effective Teams

Written by

team_puzzle"If everyone is moving forward together, then success takes care of itself"

Henry Ford

 

Effective teams do not happen by accident. The development of an effective team requires understanding, balancing of individuals strengths and weaknesses, strong, thoughtful leadership and a willingness to challenge ideas and actions. ‘Building Effective Teams’ is a 1-day team building workshop focussed on strengthening core team values, enhancing teamwork and providing a clear understanding of individual / team strength and areas of personal / team development.

 

This workshop explores:

  • A process for teamwork
  • Roles team members play within the team
  • Working with individual differences
  • Process for exploring and generating positive conflict
  • Development of the team charter
  • Practical activity that challenges team behaviour

 

At the end of the workshop, team members will be able to:


  • Better understand themselves and other members of the team
  • Understand the strengths and weaknesses of the team
  • Possess a higher level of tolerance for different operating styles
  • Demonstrate enhanced team effectiveness
  • Map the process for taking the team forward

 

Designed for:   New or newly formed teams preparing for major challenges; team members, team supervisors and team managers.

Duration: 1 day

Booking: To book a Building Effective Teams workshop for your team members, Managers or workplace, call our helpful and experienced staff on 0409 627 270, or click on the link below.

 

Bonus!  Book three or more participants on the workshop and we will include a one-hour follow up coaching session free, conducted in-house or via teleconference, to help participants integrate new learning into the workplace and ensure further retention of workshop.

 

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