Leadership Insights

More often than not, business leaders wait too long to identify, nurture and develop leaders in their business. By the time most businesses consider leadership development training, poor communication, values and behaviours have become so ingrained it can be hard to undo. These mistakes can hamstring both the individuals development and the businesses future. I believe there are 5 lessons managers could learn from leadership development in the military.

If you have been in a leadership or management role for any length of time, I am sure you would have heard some of these statements or know the analogies:

  • Leaders do the right things, and managers do things right.
  • A good leader will lead by example, and let their actions do the talking.
  • A leader should have a helicopter view and be able to see their organisation as a whole, and not get stuck in the weeds.

When it comes to training staff, many businesses approach the process similar to older, amateur sportsmen, when in fact they should emulate the sports training of their youth. Let me explain.

My physiotherapist told me several weeks ago 'This is an old man's injury' after tearing my calf muscle after a game of basketball. After questioning my training (and having to get over the fact that I am now old), we discovered that my once a week game, accompanied with no training and hardly any warm-up, was downright dangerous to my health. This is a situation i would never have contemplated as a teenager, with judo and tennis coaches ensuring I practised with their 'no train, no game' credo in mind.

In a recent edition of Leading Company, David James asked the question ‘Do Stephen Covey’s 7 Habits stack up’.

My response, given the vast number of businesses and managers I have worked with is: absolutely!

For those that don’t know, Stephen Covey’s book The 7 Habits of Highly Effective People has sold more than 25 million copies with its teachings quoted by Managers and corporate trainers (including myself) often.

Mention customer service in a conversation and I guarantee you will hear comments such as these:

‘Store ## needs better customer service!’ 

‘The people that work at Store ## are so rude / ignorant / self-absorbed, they had no idea how to provide customer service.’

‘The customer service of at store / restaurant / business ## is terrible!’

About Kameleons

We develop leaders that build high performing teams to deliver improved business outcomes.
We refine leadership skills and behaviours for optimal people performance.
We utilise individual strengths and addressing skill deficiencies to meet and exceed personal and business expectations.

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Kameleons (ABN 44 155 387 198)

Our offices are located in Melbourne, Sydney and Brisbane.

Kameleons - Developing Leaders Pty Ltd
M: 0409 627 270
[email protected]

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